![]() If your QBO sign-in information isn't accepted, you can reset your password or get your user-id so you'll be able to unlock your account. However, if you haven't canceled your account, you should be able to view all the information. If your account has already been canceled for over a year, then the information is no longer available and you're unable to access your account. You'll want to make sure that you have an active QBO subscription so you can access your account. Let's unlock your account so you can continue working with QuickBooks Online (QBO) account, teresa84. Stay in touch if you have other questions about signing in to your account. In addition, let me also share this article on how to recover your account when you can't sign in. This includes troubleshooting that is scenario-based, so I recommend following the steps that fit your situation. However, if you’re experiencing a distinct issue, check out the Get help if you can't sign in to your account guide. If you used your email address to verify the account, you’ll receive an email with your user ID.Īfter performing the steps, you'll receive an email with a password reset link, and it’s active for 24 hours.Select how you want to reset your login information: Get a code emailed to or Recover my account a different way.From there, enter your phone number or email address in the field box and choose Continue.This will route you to the Get help signing in to the QuickBooks page.On the Sign In page, tap the link for I forgot my user ID or Password.It will only take a couple of minutes to accomplish this action. When you forgot the User ID, let me guide you with how to recover it. If you're using QuickBooks Online, we can perform some troubleshooting steps to help you sign in to your account. You may use this link for your reference: Quicken support. They have the tools to check and help you unlock your account. Welcome to the Community, you're using a Quicken account, I suggest getting in touch with them.
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